Customer Service

Shipping & Delivery
United Kingdom (Mainland)

£4.99 Standard Delivery (3-5 working days)

£6.99 Express Delivery (1-3 working days)

Who we use to deliver your order:

We use ParcelForce and Royal Mail to deliver our parcels to you and all deliveries will require a signature on delivery.

Once your order has been shipped, you will receive two emails –

1. From A Party Shop stating that your parcel has been dispatched
2. From ParcelForce stating delivery date & time.

Should this be inconvenient, please follow the instructions to re-arrange delivery.

Privacy & Security
apartyshop.co.uk do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Cookies must be enabled to use our shopping site.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns & Replacements
All goods are thoroughly checked before they are despatched, but any items that are found to be faulty due to manufacture may be returned within 30 days of receipt, for exchange or full refund.

Claims for missing items or goods which have been damaged in the post, will not be considered unless we are advised in writing within 14 days of receipt.

Any goods that have been ordered and which you decide that you do not want may be returned for exchange or refund (less postage costs) on prior arrangement with APARTYSHOP within 10 days of receipt. The cost of the return is the responsibilty of the customer. The goods should be returned in a new condition, unused or unworn and in the original un-opened packaging with all original tags attached. Your statutory rights are not affected.

It is advisable to obtain a Proof of Posting Certificate, as we cannot accept responsibility for goods returned and are ‘lost in the post’.

Prior to the return of any goods, the customer must inform APARTYSHOP by email at sales@apartyshop.co.uk

All returns should be sent to:

Returns Dept.
A Party Shop
64-66 London Road
Hemel Hempstead
Herts. HP3 9SD

Ordering
Have a look around our website and then make a visit to the shop to make your purchase or if you would like to have your party supplies delivered to your door you can purchase securely online.

Browse our Catalogue, and click on any items that you wish to buy and put them into the shopping trolley. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

We accept paymant by VISA/MASTERCARD/DELTA/SWITCH/AMEX

We aim to hold all listed products in stock. On the odd occasion when we run out we are usually restocked within 48 hours, unless a manufacturer has misjudged the demand for a product and it is unavailable.

If any item ordered is not in stock you will be emailed with an approximate delivery date, we will also try to offer you an alternative product that is in stock. If you would rather not wait you have the option to cancel the order.

Any questions, please use the ‘Contact Us’ link within the website.

Payment, Pricing & Promotions
             If you are unable to visit our Party Shop in Hemel Hempstead, Hertfordshire, where all our prices are as cheap as on the web, for your Party Supplies & Fancy Dress then you can order securely online via the website in a few easy steps:

1. Click on any of the sections on the left to browse our party store and find the items you require.

2.  Every item has an ‘add to basket’ button, so just enter the quantity required and click this button.  Repeat this step until you have everything you need.

3.  Click on ‘View Cart or ‘Pay Now’ to complete your purchase.

4.  You will then be taken to our secure pages to complete your delivery & payment details.

Viewing Orders
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