Returns Policy

All goods are thoroughly checked before they are despatched, but any items that are found to be faulty due to manufacture may be returned within 30 days of receipt, for exchange or full refund.

Claims for missing items or goods which have been damaged in the post, will not be considered unless we are advised in writing within 14 days of receipt.

Any goods that have been ordered and which you decide that you do not want may be returned for exchange or refund (less postage costs) on prior arrangement with APARTYSHOP within 10 days of receipt. The cost of the return is the responsibilty of the customer. The goods should be returned in a new condition, unused or unworn and in the original un-opened packaging with all original tags attached. Your statutory rights are not affected.

It is advisable to obtain a Proof of Posting Certificate, as we cannot accept responsibility for goods returned and are ‘lost in the post’.

Prior to the return of any goods, the customer must inform APARTYSHOP by email at

All returns should be sent to:

Returns Dept.
A Party Shop
64-66 London Road
Hemel Hempstead
Herts. HP3 9SD